Commercial Coordinator

Maintain accurate records of customer interactions, payments, and account statuses.

Build and maintain positive relationships with customers to facilitate payment collection.

Negotiate payment plans with customers to ensure timely debt repayment.

Prepare regular reports on the status of collections, including the total amount collected, outstanding balances, and any issues encountered.

Work with the sales and customer service teams to resolve any discrepancies or issues that may affect payment collection.

Develop and update collection policies and procedures to ensure efficiency and compliance with regulations.

Maintain thorough documentation of all collection efforts, including correspondence with customers, payment agreements, and any legal actions taken.

Stay updated on industry trends, legal changes, and new technologies that could impact the collection process.